Refund policy

Last Updated: February 28, 2026

At Kalee Beauty, we take immense pride in the artisanal quality of our small-batch, handmade products. Due to the nature of our botanical formulations and for the hygiene and safety of all our customers, all sales are final.

1. Our Final Sale Commitment

We do not accept returns or exchanges for "change of mind" or used products.
This ensures that every item shipped from our Toronto studio is fresh, untouched, and safe for even the most sensitive skin.

2. Damaged or Defective Items

If your order arrives damaged during transit (e.g., a broken squeeze tube or leaking cap), please contact us within 48 hours of delivery.
To process a replacement, please email [Your Business Email] with your order number and a clear photo of the damaged item and packaging.

3. Skin Sensitivities & Reactions

While our products are formulated with gentle, child-safe, and non-toxic ingredients like jojoba and calendula, we recognize that every skin ritual is unique.
We highly recommend reviewing our full INCI ingredient list on each product page or performing a small patch test before full application.
If you experience a significant adverse reaction, please reach out to us so we can discuss a personalized solution, such as a store credit or a more suitable alternative from our collection.